Returns & Refunds
Our policy for returns, replacements and refunds.
1. Return Window
Returns are accepted within 7 days of delivery for damaged, defective, or incorrect products. The product must be unused and in its original packaging.
2. Non-Returnable Items
The following items are not eligible for return: custom-cut or special-order items; products damaged after delivery due to mishandling; items without original packaging; and perishable goods (cement bags, opened chemicals).
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.
4. How to Initiate a Return
To start a return, contact us via 📞 +91 79775 72727, WhatsApp at wa.me/917977572727, or visit us at Digha, Thane-Belapur Road, Navi Mumbai. Please have your order ID and photos of the product ready.
5. Replacement
For damaged or defective items, we offer free replacement of the same product subject to availability. If a replacement is unavailable, a full refund will be issued.
6. Contact Us
For any questions about returns, reach out to ASIF TRADERS — 📞 +91 79775 72727, 📍 Digha, Thane-Belapur Road, Navi Mumbai, Maharashtra.