Returns & Refunds

Return Window

Damaged, defective or incorrect products may be returned or replaced within 7 days of delivery, provided the product is unused, in its original packaging and accompanied by the delivery invoice. Please inspect material at the time of delivery and report any damage, shortage or incorrect item immediately so that we can arrange a replacement at the earliest. This window applies to eligible products; bulk and loose materials are dealt with as described in the Non-Returnable Items section below.

Non-Returnable Items

Bulk and loose materials are generally non-returnable once delivered. However, verified cases of incorrect supply, shortage, visible damage at delivery, or material defects attributable to ASIF TRADERS or the manufacturer will be handled on a case-by-case basis. The following are also not eligible for return: custom-cut or special-order items; products damaged after delivery through site handling, unloading, improper storage or exposure to water or weather; products that have been cut, fabricated, installed or otherwise used after delivery; and items without original packaging or invoice. Where a claim on a bulk or loose material is accepted, settlement is by way of replacement, credit note or adjustment as agreed, and not by way of return of material that has already been incorporated into the work.

Shortage or Quantity Discrepancy

Any shortage or quantity discrepancy should be reported at the time of delivery, preferably before the delivery receipt or proof of delivery is acknowledged, with supporting photographs or delivery documentation where applicable. Once delivery has been acknowledged without noting a shortage, a later shortage claim may be difficult to verify, and the acknowledged quantity is treated as received, except where a defect or an incorrect supply is separately covered under this policy.

Damaged, Defective or Incorrect Material

Visible damage or an incorrect product should be recorded at the time of delivery, with the delivery receipt noted accordingly and photographs taken where possible. Material defects attributable to ASIF TRADERS or to the manufacturer, reported within the 7-day window and supported by the invoice and batch or delivery details, will be examined and handled on a case-by-case basis. Where a claim is found valid, we will arrange a replacement, refund or credit note as set out in this policy. Nothing in this policy limits any right or remedy that cannot be excluded or limited under applicable law.

Replacement & Refunds

For approved claims, replacement will be arranged subject to product availability and applicable delivery conditions. Once a returned or rejected item is received and inspected, we will notify you of the approval or rejection of the claim. Approved refunds are processed within 5-7 business days to your original payment method. Where a replacement is not possible, a refund or credit note is issued as agreed with you.

Cancellation After Procurement or Dispatch

An order may be cancelled while the material has not yet been procured or despatched. Once procurement, despatch or delivery arrangements have started, cancellation and return are governed by the applicable quotation and by our Terms of Service, and for bulk and construction materials specific restrictions may apply. Genuine claims for damaged, defective, short-supplied or incorrect material remain subject to this Returns & Refunds Policy and to applicable law. Please read our Terms of Service for the related order, quotation and cancellation terms.

Contact Us

For any questions about returns, reach out to ASIF TRADERS at 📞 +91 79775 72727 (calls & WhatsApp), ✉️ info@asiftraders.shop, or visit us at Digha, Thane-Belapur Road, Navi Mumbai, Maharashtra. We are open Monday to Saturday 8:00 AM to 8:00 PM and Sunday 9:00 AM to 2:00 PM. Please keep your order ID, invoice and photographs of the material ready when raising a claim. See also our Terms of Service and Privacy Policy.